Terms of Service

1. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Be the legitimate victim of cryptocurrency or forex fraud, or an authorized representative thereof
• Provide accurate, complete, and truthful information during the consultation and onboarding process
• Not be located in a jurisdiction where our services are prohibited by law

2. Description of Services

PromptTech Recovery provides cryptocurrency and forex fraud recovery consulting services, including but not limited to:

• Blockchain transaction tracing and forensic analysis
• Cryptocurrency scam investigation and recovery assistance
• Forex fraud investigation and recovery assistance
• Coordination with law enforcement and regulatory agencies
• Legal referral and litigation support
• Client consultation and case management

We act as a recovery consulting firm. We are not a law firm, financial advisor, or guaranteed recovery service. Our services involve investigation, analysis, and coordination efforts aimed at recovering lost funds.

3. Fee Structure

3.1 No Upfront Fees

We do not charge upfront fees for case evaluation or initial consultation. Our services operate on a contingency basis.

3.2 Recovery Fee

Upon successful recovery of funds, we charge a percentage-based fee typically ranging from 15% to 25% of the recovered amount. The exact percentage is determined based on:

• Case complexity and jurisdiction
• Amount of funds involved
• Estimated time and resources required
• Number of parties and entities involved

The specific fee percentage will be clearly outlined in your service agreement before any work begins.

3.3 Third-Party Costs

Certain cases may incur third-party costs such as legal filing fees, court costs, or specialized forensic analysis fees. These costs will be disclosed to you in advance and require your written approval before being incurred.

3.4 No Recovery, No Fee

If we are unable to recover any funds on your behalf, you will not owe us a recovery fee. However, any pre-approved third-party costs may still be your responsibility as outlined in your service agreement.

4. Client Obligations

As a client, you agree to:

• Provide complete, accurate, and truthful information about your case
• Supply all relevant documentation, transaction records, and communications related to the fraud
• Cooperate with our team throughout the investigation and recovery process
• Respond to our communications in a timely manner
• Not engage other recovery firms for the same case without our knowledge
• Not attempt to independently contact or negotiate with the fraudulent parties
• Comply with all applicable laws and regulations

5. No Guarantee of Recovery

Important: While we have a strong track record of successful recoveries, we cannot and do not guarantee specific outcomes. Each case is unique, and recovery depends on numerous factors including:

• Whether the funds can be traced to identifiable parties or exchanges
• The cooperation level of exchanges and financial institutions
• The jurisdiction in which the fraud occurred
• The time elapsed since the fraudulent transaction
• The sophistication of the fraud and obfuscation techniques used

Past success does not guarantee future results. We will provide an honest assessment of your case during the initial consultation.

6. Limitation of Liability

To the maximum extent permitted by law, PromptTech Recovery shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or other intangible losses
• Failure to recover funds due to factors beyond our reasonable control
• Actions or inactions of third parties including exchanges, law enforcement, or legal partners
• Delays caused by regulatory processes, court proceedings, or international cooperation requirements

Our total liability shall not exceed the fees paid to us for the specific case giving rise to the claim.

7. Confidentiality

We maintain strict confidentiality regarding all client information and case details. We will not disclose your personal information or case specifics to any third party without your consent, except as required by law or as necessary to pursue your recovery case (e.g., sharing information with law enforcement or exchanges).

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of PromptTech Recovery and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

9. Termination

Either party may terminate the service agreement under the following conditions:

• By mutual written agreement
• If the client fails to cooperate or provide required information
• If we determine in good faith that recovery is not feasible
• If the client engages in fraudulent or illegal activity
• Upon written notice by either party with 30 days' notice

Upon termination, any fees earned up to the date of termination remain payable. If funds are recovered after termination, the fee structure outlined in your service agreement will still apply.

10. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association in New York, New York.

You agree that any legal action must be brought in your individual capacity and not as a class action, consolidated action, or representative action.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York and applicable federal laws of the United States, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or via email. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms of Service, please contact us: