Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Submit a case consultation form (name, email, phone number)
• Describe your recovery case including details about the fraud
• Communicate with our team via email, phone, or our client portal
• Enter into a service agreement with us
• Subscribe to our newsletter or marketing communications

1.2 Case-Related Information

To effectively handle your recovery case, we may collect:

• Transaction hashes and wallet addresses
• Exchange account information and trading history
• Communication records with fraudulent parties
• Bank account and payment details for fund recovery
• Identity verification documents (government-issued ID, proof of address)

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website URLs
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Case Management: To investigate, trace, and recover your lost cryptocurrency or forex funds
• Communication: To contact you regarding your case status, updates, and required documentation
• Identity Verification: To verify your identity and prevent fraud, as required by KYC/AML regulations
• Legal Proceedings: To prepare and file complaints with regulatory bodies and law enforcement agencies
• Service Improvement: To analyze usage patterns and improve our website and services
• Marketing: To send you relevant information about our services (with your consent)
• Security: To detect, prevent, and address technical issues, fraud, or security threats
• Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Law Enforcement: FBI, SEC, CFTC, FinCEN, and other regulatory bodies as part of your case investigation
• Exchanges & Financial Institutions: Cryptocurrency exchanges, banks, and payment processors to facilitate fund recovery
• Legal Partners: Attorneys and legal professionals assisting with your case
• Service Providers: Third-party vendors who assist us in operating our website and providing services (bound by confidentiality agreements)
• Blockchain Analytics Providers: Companies like Chainalysis or Elliptic for transaction tracing and analysis

We will never share your information with third parties for marketing purposes without your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• AES-256 encryption for all data at rest and in transit
• Secure Socket Layer (SSL/TLS) technology for all communications
• Restricted access to personal information on a need-to-know basis
• Regular security audits and penetration testing
• Secure, encrypted client portal for document sharing
• Multi-factor authentication for all internal systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protection measures.

5. Data Retention

We retain your personal information for as long as necessary to:

• Complete your recovery case and any subsequent proceedings
• Comply with legal, regulatory, and tax obligations (minimum 7 years)
• Resolve disputes and enforce our agreements
• Maintain records as required by financial crimes investigation standards

After the retention period expires, we securely delete or anonymize your personal information.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@prompttechrecovery.pro. We will respond to verified requests within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

We do not sell personal information as defined under the CCPA.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: