Privacy Policy

Last Updated: January 2025

PromptTech Recovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cryptocurrency recovery services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when submitting a case inquiry or contacting us.
• Case Information: Details about your cryptocurrency holdings, transaction histories, wallet addresses, and information related to lost or stolen funds.
• Technical Data: IP address, browser type, operating system, and usage data collected through cookies and similar technologies when you visit our website.
• Communication Records: Records of correspondence when you contact our support team via email, phone, WhatsApp, or other channels.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our cryptocurrency recovery services
• To evaluate case eligibility and develop recovery strategies
• To communicate with you regarding your case status and updates
• To respond to inquiries and provide customer support
• To improve our website and service offerings
• To comply with legal obligations and prevent fraudulent activities
• To send promotional communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Fraud Prevention: To investigate, prevent, or take action regarding illegal activities, fraud, or security threats.
• Case-Related Partners: With exchanges, blockchain analytics firms, or legal professionals directly involved in your recovery case.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive communications
• Secure data storage with access controls
• Regular security audits and assessments
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Case-related data is retained for a minimum of 7 years for legal and regulatory compliance purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses or equivalent legal mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us